Terms and Conditions

Last updated: 15/7/25

Welcome to VINNA – Overland Parts / Builds!

These terms and conditions outline the rules and regulations for the use of our website and services, operated by Vinna Bespoke Electrical Solutions Ltd.

By using our site and/or placing an order with us, you agree to these terms. If you do not agree, please do not use our website or services.

1. Company Information

• Trading Name: VINNA – Overland Parts / Builds

• Registered Company: Vinna Bespoke Electrical Solutions Ltd

• VAT Number: GB381870866

• Company Number: 11993104

• Registered Address: The Hanger, Shepherds Corner Farm, Norton Lane, Durweston, Dorset, DT11 0QF

• Contact Email: info@vinnaoverland.co.uk

2. Products and Services

We supply specialist parts and custom solutions for overland builds and electrical systems. All product descriptions, images, and pricing are as accurate as possible, but we reserve the right to correct any errors without notice.

3. Orders and Payments

• All prices are in GBP and include VAT unless otherwise stated.

• Orders are confirmed once full payment is received.

• We accept payments via [insert accepted payment methods, e.g. Visa, MasterCard, PayPal].

We reserve the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

• We ship across the UK and internationally where specified.

• Delivery estimates are provided at checkout but are not guaranteed.

• Customers are responsible for providing accurate delivery information.

More details can be found in our Shipping Policy.

5. Returns and Refunds

If you're not completely satisfied with your order:

• You have 14 days from delivery to request a return.

• Items must be unused, undamaged, and returned in original packaging.

• Bespoke, electrical, or made-to-order items may not be eligible for return.

See our Returns Policy for full information.

6. Intellectual Property

All content on this site – including designs, text, logos, and images – is the property of Vinna Bespoke Electrical Solutions Ltd. Reproduction or use without permission is prohibited.

7. Privacy

We handle your personal data responsibly and in accordance with GDPR. For more on how we collect and use data, please refer to our Privacy Policy.

8. Liability

We are not responsible for indirect or consequential losses related to the use of our products. Our liability is limited to the value of the item purchased.

Installation of electrical components should always be carried out by a qualified professional. VINNA is not liable for damage or injury resulting from improper use or installation.

9. Amendments

We may update these terms from time to time. Any changes will be posted here with the revised date above.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the UK courts.

If you have any questions, feel free to contact us at info@vinnaoverland.co.uk

Returns Policy

Last updated: 15/7/25

At VINNA, we take pride in the quality of our parts and products. However, if something isn’t right, we’re here to help.

Eligibility for Returns

• You may return eligible items within 14 days of receiving your order.

• Items must be:

  • Unused and in the same condition you received them

  • In their original packaging

  • Accompanied by proof of purchase

Items Not Eligible for Return

• Custom-built or made-to-order products

• Electrical components that have been fitted or altered

• Clearance or sale items marked as non-returnable

• Gift cards or downloadable products (if offered)

How to Return an Item

1. Contact us at info@vinnaoverland.co.uk with your order number and reason for return.

2. We’ll confirm whether your item is eligible and issue return instructions.

3. You are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 5–10 working days.

Damaged or Faulty Items

If your item arrives damaged or develops a fault within a reasonable time:

• Contact us immediately at info@vinnaoverland.co.uk with photos and a description.

• We’ll arrange a replacement, repair, or refund depending on the issue.

Privacy Policy

Last updated: 15/7/25

This Privacy Policy explains how VINNA – Overland Parts / Builds, operated by Vinna Bespoke Electrical Solutions Ltd, collects and uses your information.

1. What Information We Collect

We collect and store the following when you interact with our site:

• Name and contact information

• Shipping and billing address

• Order history

• Payment details (handled securely via third-party processors)

• Website usage (via cookies and analytics)

2. How We Use Your Information

We use your information to:

• Process orders and deliver products

• Respond to enquiries and support requests

• Send occasional updates if you opt-in

• Improve our website and services

3. Sharing Your Information

We do not sell your data.
We only share information with trusted third parties necessary for order processing (e.g. payment processors, couriers).

4. Data Security

We take data protection seriously and follow industry-standard practices to secure your data. Payment info is handled securely by our payment gateways (e.g. Stripe, PayPal).

5. Your Rights

You have the right to:

• Access your data

• Request corrections

• Ask for deletion

• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at info@vinnaoverland.co.uk

6. Cookies

Our website uses cookies to improve your experience and analyse site traffic. You can manage cookie preferences in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted here with an updated revision date.